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COVID-Proof IT Operations Report

Data-driven perspectives on enabling a pandemic-resilient and secure digital work environment

The COVID-19 crisis has engulfed the entire world in a very short time. Companies had a very small window to react to the fast pace of changes to sustain service levels and maintain operational status. Our data says that 66% of companies across all industries are unprepared for the crisis while the Digital Champions (leaders in digital transformation) are on the frontlines with 100% preparedness.

Trasers’ new report, COVID-Proof IT Operations, arms CEOs and business leadership, chief information officers, information technology operations and business continuity task forces with insights on the readiness for and response to COVID-19. The report describes the approach and attributes of a COVID & pandemic-proof IT organization. It is intended to help companies gauge their position on the COVID-19 preparedness index and put together BCP strategies and measures by following the best practices exhibited by Digital Champions across all industries.

Global IT Operations Survey & Methodology Overview

Trasers conducted a survey between March 1st and April 20th, 2020 targeting every region in the world that has been touched by the novel Coronavirus (herein referred to as COVID-19).

We spoke to and surveyed over 310 leaders in IT departments in large and medium companies worldwide to understand their alignment, preparation and management of various dimensions of business continuity and security in this crisis.

We aggregated thousands of data points collected to produce a targeted report exclusively covering COVID-19 readiness, BCP execution, the features of a COVID & Pandemic-proof IT organization, and the path to becoming one.

Insights

Insights

This report provides a data driven perspective on the COVID-19 readiness and the BCP strategies and execution by various companies and digital champions across all industries.

The report begins with an overview of evolution of COVID-19 and its impact on business followed by data on Business continuity strategy, cyber-security preparedness and response of digital champions vis-à-vis other companies in all industries.

The report concludes with the recommendations for leaders followed by an overview of top scores of digital champions and industry average, and attributes of a COVID/Disaster proof IT organization.

Comparing All Companies and Digital Champions

Comparing All Companies and Digital Champions

Besides presenting factual data on COVID-19 readiness, Trasers provides a comparative view of COVID-19 preparedness between all companies across industries (the overall sample) and Digital Champions.

The intent is to understand the current level of preparedness of companies across industries vis-à-vis Digital Champions from all other industries.

Audience:

This report is meant for C-level executives, security leadership, operations leadership, and all the key personnel driving BCP actions. It is intended to help companies gauge their position on the COVID-19 preparedness index and put together BCP strategies and measures by following the best practices exhibited by Digital Champions across all industries.

Comparing All Companies and Digital Champions

Table of contents

What is digital transformation and what are its drivers

COVID-19 Threat & Evolution

  • COVID-19 and its business impact

  • Remote working trends

  • Future manifestations of COVID-19

  • Key takeaways

What is digital transformation and what are its drivers

Threat Perception & Planning

  • Overall preparedness

  • Response to business continuity risks & government directives

  • Value chain disruption & counter-strategy ability to maintain compliance requirements

  • Alternatives / backup utility preparedness

Business Continuity Planning

Business Continuity Planning & Working from Home

  • BCP performance, risks monitoring and decision making

  • Vendor management and Services Level Agreements (SLA) adherence

  • WFH policies and procedures - readiness and training

Business applications

Collaboration, Business Applications & Enterprise Data Management

  • Foundations of a remote working environment

  • Infrastructure accessibility assessment

  • State of cloud adoption

  • Communication and collaboration tools utilization

What is digital transformation and what are its drivers

Security & IT Operations

  • Business security policies and enablement

  • Endpoint device monitoring and management

  • Security communication planning, implementation, and testing

  • Security training and organizational readiness

What is digital transformation and what are its drivers

Customer Engagement

  • Product/service delivery and customer support planning

  • Client communication planning

  • Training on tools, support, and resources to customer service personnel

What is digital transformation and what are its drivers

Recommendations

  • The makeup of a COVID-proof IT organization

  • Benchmarking with Digital Champions

  • Assessment & Roadmap