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SERVICES MANAGEMENT

Create engaging
customer experiences

Satisfy your customers and generate more revenue,
from first contact to renewal.

Did you know?

50%

Of companies don’t understand
what digital service transformation means

60%

Of companies are aggressively investing in service analytics

↓33%

Of companies are prioritizing customer experience

30%

Of companies are investing in role-based training

Transformative services start
with data-driven insights

Trasers surveyed more than 500 service organizations on their
digital transformation priorities. Find out how digital engagement and
continuous monitoring play into new service strategies.


Services for early-stage to advanced digital transformers

  • DT Reports for services management professionals
  • Digital Benchmarking for services management leaders
  • Digital KPI Frameworks for services management
  • Custom DT Research for services management organizations

Get reports relevant to your role, develop your digital vision and learn how your function is evolving. Align and empower your services management team with data–driven insights.

Learn more about reports

See where you stand relative to your global peers. Up-level your team with the latest knowledge on service models, consumption patterns and analytics. Develop your transformation roadmap and priorities with benchmarking.

Start benchmarking

As your products become more digitalized, so will services. Become predictive. Understand how KPIs can help you monitor the metrics that matter and adjust to progress faster.

Learn about KPI frameworks

Trasers has insights into the latest service management trends, value propositions and technologies. Combine our global research capabilities with our cross-industry data to get actionable insights.

Get started

Training is the top driver of success in services management transformations. Equip your team with industry insights on trends, disruptive technologies and new value propositions to make them more effective and boost their confidence.

Learn about digital transformation certifications



Get the data and insights you need

Online. Offline. On demand.
When and where you want it.

  • Get started

Examples of service reports we offer

Fundamentals of Digital Transformation

Service Management Compass Guide for Construction and Infrastructure

Service Management Compass Guide for Consumer Products and Retail

Service Management Compass Guide for Energy

Service Management Compass Guide for Logistics

Service Management Compass Guide for Pharma

Service Management Compass Guide for Travel and Hospitality

Service Management Compass Guide for Financial Services

Service Management Compass Guide for Healthcare Providers

Service Management Compass Guide for Hi-Tech

Service Management Compass Guide for Life Insurance

Service Management Compass Guide for Automotive

Service Management Compass Guide for Health Insurance

Service Management Compass Guide for Banking

Service Management Compass Guide for P&C Insurance

Trasers Reports on Training & Change Management for Service Management in Banking

Trasers Reports for Service Management KPIs in Banking

Trasers Reports on Regional View-Service Management Transformation in Banking

Trasers Reports for Automation & AI for Service Management in Financial Services

Trasers Reports on Impact of Partner Engagement on Service Management Transformation in Health Insurance

Trasers Reports on Training & Change Management for Service Management in Construction and Infrastructure

Trasers Reports for Service Management KPIs in Construction and Infrastructure

Trasers Reports on Regional View-Service Management Transformation in Construction and Infrastructure

Trasers Reports for Automation & AI for Service Management in Healthcare Providers

Trasers Reports on Impact of Partner Engagement on Service Management Transformation in P&C Insurance

Trasers Reports on Training & Change Management for Service Management in Consumer Products and Retail

Trasers Reports for Service Management KPIs in Consumer Products and Retail

Trasers Reports on Regional View-Service Management Transformation in Energy

Trasers Reports for Automation & AI for Service Management in Hi-Tech

Trasers Reports on Regional View - Service Management Transformation in Financial Services

Trasers Reports on Training & Change Management for Service Management in Energy

Trasers Reports for Service Management KPIs in Energy

Trasers Reports on Regional View-Service Management Transformation in Logistics

Trasers Reports for Automation & AI for Service Management in Life Insurance

Trasers Reports on Regional View - Service Management Transformation in Healthcare Providers

Trasers Reports on Training & Change Management for Service Management in Logistics

Trasers Reports for Service Management KPIs in Logistics

Trasers Reports on Regional View-Service Management Transformation in Pharma

Trasers Reports for Automation & AI for Service Management in Health Insurance

Trasers Reports on Regional View - Service Management Transformation in Hi-Tech

Trasers Reports on Training & Change Management for Service Management in Pharma

Trasers Reports for Service Management KPIs in Pharma

Trasers Reports on Regional View-Service Management Transformation in Travel and Hospitality

Trasers Reports for Automation & AI for Service Management in P&C Insurance

Trasers Reports on Regional View - Service Management Transformation in Life Insurance

Trasers Reports on Training & Change Management for Service Management in Travel and Hospitality

Trasers Reports for Service Management KPIs in Travel and Hospitality

Trasers Reports on Impact of Partner Engagement on Service Management in Automotive

Trasers Reports on Regional View-Service Management Transformation in Consumer Products and Retail

Trasers Reports for Leaders & Laggards in Service Management for Financial Services

Trasers Reports on Regional View - Service Management Transformation in Health Insurance

Trasers Reports for Automation & AI for Service Management in Automotive

Trasers Reports for Leaders & Laggards in Service Management for Automotive

Trasers Reports on Impact of Partner Engagement on Service Management in Banking

Trasers Reports for Service Management KPIs in Healthcare

Trasers Reports for Leaders & Laggards in Service Management for Healthcare Providers

Trasers Reports on Regional View - Service Management Transformation in P&C Insurance

Trasers Reports for Automation & AI for Service Management in Banking

Trasers Reports for Leaders & Laggards in Service Management for Banking

Trasers Reports on Impact of Partner Engagement on Service Management in Construction and Infrastructure

Trasers Reports for Service Management KPIs in Health Insurance

Trasers Reports for Leaders & Laggards in Service Management for Hi-Tech

Trasers Reports on Training & Change Management for Service Management in Financial Services

Trasers Reports for Automation & AI for Service Management in Construction and Infrastructure

Trasers Reports for Leaders & Laggards in Service Management for Construction and Infrastructure

Trasers Reports on Impact of Partner Engagement on Service Management in Consumer Products and Retail

Trasers Reports for Service Management KPIs in Life Insurance

Trasers Reports for Leaders & Laggards in Service Management for Life Insurance

Trasers Reports on Training & Change Management for Service Management in Healthcare Providers

Trasers Reports for Automation & AI for Service Management in Consumer Products and Retail

Trasers Reports for Leaders & Laggards in Service Management for Consumer Products and Retail

Trasers Reports on Impact of Partner Engagement on Service Management in Energy

Trasers Reports for Service Management KPIs in P&C Insurance

Trasers Reports for Leaders & Laggards in Service Management for Health Insurance

Trasers Reports on Training & Change Management for Service Management in Hi-Tech

Trasers Reports for Automation & AI for Service Management in Energy

Trasers Reports for Leaders & Laggards in Service Management for Energy

Trasers Reports on Impact of Partner Engagement on Service Management in Logistics

Trasers Reports for Service Management KPIs in Financial Services

Trasers Reports for Leaders & Laggards in Service Management for P&C Insurance

Trasers Reports on Training & Change Management for Service Management in Life Insurance

Trasers Reports for Automation & AI for Service Management in Logistics

Trasers Reports for Leaders & Laggards in Service Management for Logistics

Trasers Reports on Impact of Partner Engagement on Service Management in Pharma

Trasers Reports on Impact of Partner Engagement on Service Management Transformation in Financial Services

Trasers Reports on Training & Change Management for Service Management in Health Insurance

Trasers Reports for Automation & AI for Service Management in Pharma

Trasers Reports for Leaders & Laggards in Service Management for Pharma

Trasers Reports on Impact of Partner Engagement on Service Management in Travel and Hospitality

Trasers Reports on Impact of Partner Engagement on Service Management Transformation in Healthcare Providers

Trasers Reports on Training & Change Management for Service Management in P&C Insurance

Trasers Reports for Service Management KPI's in Hi-Tech

Trasers Reports for Automation & AI for Service Management in Travel and Hospitality

Trasers Reports for Leaders & Laggards in Service Management for Travel and Hospitality

Trasers Reports on Impact of Partner Engagement on Service Management Transformation in Hi-Tech

Trasers Reports on Training & Change Management for Service Management in Automotive

Trasers Reports for Service Management KPIs in Automotive

Trasers Reports on Regional View-Service Management Transformation in Automotive

Trasers Reports on Impact of Partner Engagement on Service Management Transformation in Life Insurance

Abstracts for CEOs - Customer Value Delivery & Operations in Healthcare

Abstracts for CEOs - Customer Value Delivery & Operations in Hi-Tech

Abstracts for CEOs - Customer Value Delivery & Operations in Automotive

Abstracts for CEOs - Customer Value Delivery & Operations in Consumer Products and Retail

Abstracts for CEOs - Customer Value Delivery & Operations in Energy

Abstracts for CEOs - Customer Value Delivery & Operations in Pharma

Abstracts for CEOs - Customer Value Delivery & Operations in Logistics

Abstracts for CEOs - Customer Value Enablement-Human Capital in Automotive

Abstracts for CEOs - Customer Value Enablement-Human Capital in Banking

Abstracts for CEOs - Customer Value Enablement-Human Capital in Construction and Infrastructure

Abstracts for CEOs - Customer Value Enablement-Human Capital in Consumer Products and Retail

Abstracts for CEOs - Customer Value Enablement-Human Capital in Energy

Abstracts for CEOs - Customer Value Enablement-Human Capital in Financial Services

Abstracts for CEOs - Customer Value Enablement-Human Capital in Healthcare

Abstracts for CEOs - Customer Value Enablement-Human Capital in Hi-Tech

Abstracts for CEOs - Customer Value Enablement-Human Capital in Life Insurance

Abstracts for CEOs - Customer Value Enablement-Human Capital in Health Insurance

Abstracts for CEOs - Customer Value Enablement-Human Capital in P&C Insurance

Abstracts for CEOs - Customer Value Enablement-Human Capital in Logistics

Abstracts for CEOs - Customer Value Enablement-Human Capital in Pharma

Abstracts for CEOs - Customer Value Enablement-Human Capital in Travel and Hospitality

Transformational ROI Frameworks for Cloud Investments

Security Fundamentals for Business Leaders

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  • Digital Transformation Reports
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Company Leaders
  • Boards & CEOs
  • IT Leaders
  • CIO
  • Cloud Infrastructure
  • Analytics IT
  • Digital Apps IT
  • Cybersecurity
Business Leaders
  • Finance & Accounting
  • Human Capital
  • Legal
  • Manufacturing
  • Marketing
  • Procurement
  • R&D and Innovation
  • Sales Management
  • Service Management
  • Supply Chain

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