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  1. HOME

Privacy Policy

Last updated on November 6, 2019

Key Definitions

“Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, Trasers (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Trasers or any other person in respect of an individual.

“Trasers”, hereafter known as "us," "we," or "our," operates the Trasers.com website (the “Website”)

“Data Subject” refers to the Users of this website and any individual whose Personal Data we hold for Business or Employment Purposes

“Data Controller” refers to an entity that decides the purposes and means of processing Personal Data

“Data Processor” refers to an entity that processes Personal data based on instructions of Data Controller

“Clients” are individuals or organizations engaging Trasers for a business relationship with Research reports

Our Role

Trasers is committed to providing data-backed, relevant, focused, concise, unbiased and actionable research advice to CXOs and boards to assist them in the digital transformation journey.

Trasers acts a Data Controller

  • for prospective Clients, prospective employees or any users in any other capacity visiting this website and providing their Personal details

  • when processing our vendor’s contact details and Client’s contact details for any business purposes

Notice to Trasers Research Survey Respondents

Trasers receives only Anonymised survey responses without any Personal Data from the participants of all Research surveys except in case of Custom Engagements. Trasers shall not be responsible for taking consent from any of the Research survey participants for anonymised survey responses.

In Custom Engagements, we are engaged by Clients to do benchmarking or custom research for their respective organizations; hence, we perform the role of a Data Processor. Trasers processes Personal Data for custom Engagements based on lawful basis as per applicable Data Privacy/ Protection Act or Legislation or Regulation or Standard or Rules.

Privacy Statement

Trasers is committed to protecting your personal and sensitive data by:

  • acting in a lawful, fair and transparent manner

  • using the data collected for the intended purpose only

  • storing your Personal Data no longer than is necessary

  • protecting confidentiality, integrity and accuracy of the data captured

  • safeguarding Personal Data by using appropriate technical and organizational measures

  • ensuring data privacy rights of the data subjects are in accordance with legitimate business rights and data privacy regulations

  • holding ourselves accountable and compliant with data privacy regulations

Questions and Concerns

If you have any questions or concerns about Trasers’ handling of your Personal Data, or about this Policy, please contact us using the following contact information:

Our Contact Information

Trasers
2350 Mission College Blvd., Suite 1250, Santa Clara, CA 95054

Email: [email protected]

We are usually able to resolve privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive from our Privacy Team, you may escalate concerns to the applicable privacy regulator in your jurisdiction. Upon request, Trasers’ Privacy Team will provide you with the contact information for that regulator.

We are pleased about your visit to our Website and your interest in our offers. Protecting your Personal Data is an important concern for us. In this Privacy Policy, we explain how we collect your data, what we do with it, for what purposes we use it, how we keep it safe, and how you can exercise your data rights.

Information Collection and Usage

We may collect different types of Personal Data to understand your preferences, customize services, and improve your user experience. We may process the data as per the Trasers’ purposes as described below (Data Usage), in alignment with this Privacy Policy and in compliance with data privacy laws.

Types of Data Collected

When you visit the Website either as a prospective Client or prospective Employee or as any other User in any other capacity or role, we collect Personal Data and other information about you from the following places:

  • directly from you

  • from other sources like Networking sites, Job portals etc

  • When we generate it ourselves.

Such information may include (by way of non-exhaustive list):

  • email address

  • first name and last name

  • phone number

  • address, state, province, city, zip or postal code

  • cookies data (including data about the services you use and how to use them which may include device-specific information)

  • usage data on how the Website is being browsed and used, including diagnostic data such as your browser application, browser version, pages visited, your computer’s Internet Protocol (IP) address, date and time of visit, time spent on individual pages, and device accessed from

  • data that you submit when filling out forms on our Website, including information that you may provide when inquiring about our services, downloading collaterals, signing up for events, providing feedback, or when participating in our opinion surveys

  • data that you submit when filling out forms on our Website, including information that you may provide for your career at our Company

Data Usage

We use your Personal Data for various purposes:

  • to understand your needs and interests

  • to send our research reports when you opt for the same

  • for the management and administration of our business

  • to update you on the trends and topics of your interest that you have opted in

  • to customize topics of interest based on your site visit preferences

  • detecting, preventing and addressing technical issues to conduct analysis required to detect malicious data and understand how this may affect your IT system

  • to allow you to use and access the functionality provided by the Website

  • to communicate with you in response to queries submitted via online forms on the Website

  • to send marketing alerts on our offers and services

  • to comply with and assess compliance with applicable laws, rules and regulations, and internal policies and procedures, including the Terms of Use

  • monitoring the Website performance and fine-tuning our offerings

  • analysing information to improve the Website

  • to allow prospective employees to apply for jobs

Data Transfer

If you choose to share your Personal Data through our Website or any other means, we may collect, store, transfer (including cross-border, third party), process, report, retain and remove your Personal Data at a location outside of your home country.

We have taken necessary safeguards to ensure that your data is treated securely as per the principles and rights of data privacy, and in accordance with our Privacy Policy.

Data Disclosure

We may share your Personal Data within the Trasers group of companies for the purposes described above. In addition, we may disclose your Personal Data in the circumstances outlined below:

  • in order to comply with legal and regulatory obligations

  • investigate any possible misconduct in connection with the Website

  • defend and protect the rights and properties of Trasers

  • as part of a transaction, financing, or for other business needs

  • with third-party service providers and other professional service organizations to analyze the Website’s usage, performance, and other Website-related activities on our behalf to our keep our Website current and/or to aggregate, analyze, derive business insights and identify potential business opportunities from the data. These service providers will be subject to confidentiality requirements (either by contract, professional obligation or otherwise) and they will only use your Personal Data as described in this Privacy Policy

  • if Trasers or any of its affiliates, divisions or other segments is acquired by a third party, in which case the Personal Data held by Trasers about you will be accessible to the third-party buyer.

Links to Other Sites

We may include links to other websites, third-party sites, and services on our Website which are not operated by us. We advise you to review the Privacy Policy of every external website that you visit as we will not have control over their content, policies or practices. If you choose to click on the external links hosted on our Website, your data privacy will be governed by the respective external website’s privacy statements. Trasers does not take any responsibility for any data breach experienced if you choose to provide any Personal Data on the externally-hosted website.

Data Security

Security of your personal and sensitive data is important to us. We are compliant with ISO27001:2013, SOC1 and SOC2 Trust Principles. We leverage these standards and control frameworks enabled by the technology to provide a secure environment for maintaining the confidentiality, integrity and availability (CIA) of our internal systems’, clients’ and Website visitors’ data. As a condition of employment, Trasers employees are required to follow all applicable laws and regulations, including in relation to Data Protection Law. Access to Personal Data is limited to those employees who need it to perform their roles. Unauthorised use or disclosure of confidential client information by a Trasers employee is prohibited and may result in disciplinary measures.

Your Rights if you are an EU Resident

Where EU data protection laws apply, the provisions in this section will apply in addition to the general provisions set out above. Pursuant to EU data protection laws, Trasers is the controller of your Personal Data collected and processed via Website and any other means.

Lawful Basis of Processing

We will only collect and process personal data about you where we have a lawful base. We rely primarily on legitimate interests and you have the right to object or opt-out. If you have any questions about the lawful basis upon which we collect and use your personal data, you may write to [email protected].

Retention

For how long Trasers will hold your Personal Data will vary and will be determined by the following criteria:

  • Trasers is required to retain the Personal Data for as long as is necessary to satisfy or meet the purpose for which it was obtained or any other legal purpose (Legal obligations: Laws or regulations may set a minimum period for which Trasers must retain your Personal Data).

  • Retention schedules are arrived based on the above-mentioned criteria and hence disposal of data will follow defined organization’s defined retention schedules.

Data Transfers

Where we transfer your Personal Data to another country outside the European Economic Area, we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of Europe, for example, this may be done in one of the following ways:

  • the country that we send the data to, might be approved by the European Commission as offering an adequate level of protection for Personal Data

  • the recipient might have signed up to a contract based on “model contractual clauses” approved by the European Commission, obliging them to protect your Personal Data

  • where the recipient is located in the US, it might be a certified member of the EU-US Privacy Shield scheme

  • in other circumstances the law may permit us to otherwise transfer your Personal Data outside Europe

You can obtain more details of the protection given to your Personal Data when it is transferred outside Europe (including a copy of the standard data protection clauses which we have entered with recipients of your Personal Data) by contacting us using the details below.

In all the above cases in which we collect, use or store your Personal Data, you may have the following rights, and in most cases, you can exercise them free of charge. These rights include:

  • the right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you

  • the right to withdraw your given consent wherever applicable to the processing of your Personal Data at any time; please note, however, that we may still be entitled to process your Personal Data if we have a legal obligation to do so

  • in some circumstances, the right to receive some Personal Data in a structured, commonly used and machine-readable format and or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to Personal Data which you have provided directly to Trasers

  • the right to request that we rectify your Personal Data if it is inaccurate or incomplete

  • the right to request that we erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data, but we are legally entitled to retain it

  • the right to object to, or request that we restrict, our processing of your Personal Data in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your Personal Data but there might be legal grounds to refuse that request

  • the right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us

  • Since there is no automated decision-making process, this right to object to automated decision making process is inapplicable

Your Rights as a California Resident

The California Consumer Privacy Act (CCPA) provides consumers (California residents) with specific rights regarding their personal information. This section is applicable to you if you are a California Resident. This section describes your CCPA rights and explains how to exercise those rights.

Right of Access and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.

  • The categories of sources for the personal information we collected about you.

  • Our business purpose for collecting that personal information.

  • The categories of third parties with whom we share that personal information.

  • The specific pieces of personal information we collected about you (also called a data portability request).

  • If we disclose your personal information for a business purpose, we will give a list that mentions the disclosures made for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to Opt Out

  • This right is not applicable as we do not sell your Personal Information anytime to anyone or any third Party.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless there is an exception as allowed by CCPA.

Right to Non_discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.

  • Provide you a different level or quality of goods or services.

Children’s Privacy

Our Website is not intended for anyone under the age of 13 ("Children"). If you get to know that your Children has provided their Personal Data to us, please contact us at [email protected] . We will take necessary steps to remove the information.

Changes to this Privacy Policy

We may add, change or update this Privacy Policy from time to time. Please review this page periodically. All the changes will become effective from the time they are posted on the Website. The modification date will be posted at the top of this webpage, besides the heading “Last updated date.”

If you have any questions related to this privacy policy, or to report any data privacy concerns, please email us at [email protected].

How can we help you

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